UPS, GLS, USPS CANNOT GUARANTEE NORMAL SHIPPING TIMES DUE TO THE CORONAVIRUS PANDEMIC.

Each shipping carrier is responding to COVID-19 differently. Review the carrier's latest updates to learn how changes to their services might impact your shipping:

UPS: As of March 24, 2020, the UPS service guarantee is suspended for all US-origin shipments (domestic and international) at any service level.

USPS: Some mail classes have extended their expected delivery times:

Priority Mail two-day service is now 3 days.

Priority Mail three-day service is now 4 days.

Priority Mail Open and Distribute is now 2-4 days.

First-Class Package Service two-day service is now 3 days.

First-Class Package Service three-day service is now 4 days.

We want to be sure that your order (especially perishable) arrives before weekend so we ship only on certain days:

CA shipments: Monday-Thursday.

Outside CA shipments: Monday - Wednesday.

Note that the shipping method (for example, overnight) doesn't mean that your order will be processed and shipped on the same day you placed the order. Generally, allow us at least one day for processing your order.

Any US federal holidays may affect the shipment as we try to be sure that your order doesn't travel for too long.

Saturday delivery is not available at the moment. Generally, it is hard to predict any delivery date as UPS, USPS and other parcel carriers do not guarantee any delivery terms due to COVID.

We ship perishable items in thermo-insulated cardboard boxes with recyclable ice packs to insure that you food items arrive in good shape.

All cheeses we slice to order and wrap in cheese paper as we want you to enjoy original flavor of cheese - not damaged by vacuum or plastic.

All meats which require slicing we slice to order and lay it out on wax paper (deli-style) so it is easy to separate slices. Then we pack it in a plastic pouch with nitrogen purge (again, to make it easy to separate pieces we don't vacuum the meats).

SHIPPING DAYS 

AS A RESULT OF COVID, ALL ORDERS OUTSIDE OF CALIFORNIA WILL ONLY SHIP ON MONDAYS AND TUESDAYS. CALIFORNIA ORDERS SHIP MONDAY - THURSDAY. 

Any federal holidays within the United States may delay the shipment. If, for any reason, your order will be delayed, we will notify you via e-mail.
 
SHIPPING METHOD
We ship all packages via USPS Priority, UPS, or GLS. Once an order is shipped, you will be e-mailed a tracking number. We insulate and ship our products with frozen gel packs and dry ice to prevent spoilage.
 
SHIPPING ADDRESS
We ship to the address you provide. Please, make sure that your billing address and shipping addresses you have entered are correct. Incorrect shipping addresses result in delayed deliveries which are crucial for perishable foods. We are not responsible for delayed deliveries due to the wrong address. We are not responsible for packages that are left unattended after delivery.
 
PAYMENT INFORMATION
We accept credit and debit cards for online orders. We do not accept cash, checks, or money orders.
 
PRODUCT AVAILABILITY
Occasionally, an item that is ordered may be temporarily unavailable. We are usually able to replenish items within 3-4 days, but longer delays may occur. If an item that is ordered is unavailable, you will be e-mailed a delayed shipping notification.

Orders may be picked up at 825 Riverside Ave #5, Paso Robles CA 93446

Select PICKUP at checkout. You will receive an email notification that your order is ready for pick up.  

Turn around time is approximately 24 hours. No minimum order required.

If you want us to include a gift note, please submit it with your order in the order notes at checkout.

It is important that you notify the person you are getting gift for about perishable delivery. This way recipient will be expecting the gift and will be able to collect it from mail station, parcel locker or porch in timely manner and perishable goods will not go to waste.

Claims should be submitted within 24 hours of order receipt.
If your order was delivered defective or damaged (not suitable for consumption), you may request a refund or reship.
To request a refund, we require photo evidence (picture) of damaged item(s).
If you are approved, then your refund will be processed and a credit will be applied to your credit card or original method of payment. It may take up to 7 business days for the refund to appear in your account.

SALE ITEMS
Only full priced items may be refunded. Sale items cannot be refunded.

We currently service San Luis Obispo County. Delivery fees vary based on location. Please contact us for a quote.

Designed for events with over 30 guests, our Grazing Tables start at $500. Our Grazing Tables are intended to serve an appetizer sized portion to each guest; we estimate roughly 6 ounces of food per person. Using this calculation, we determine the best size table for your specific event.

Please contact us for a quote.

Your online order can be canceled any time up until it is shipped. We will issue you a full refund.

We cannot cancel your order after it was shipped, consequently, no refund will be issued.

Cancellations must be made 24 hours in advance to event/delivery date. A full refund will be issued if payment is made by check. A full refund, minus the 2% transaction fee, will be issued if the payment is made by credit card. 

Cancellations must be made 24 hours in advance to event/delivery date. A full refund will be issued if payment is made by check. A full refund, minus the 2% transaction fee, will be issued if the payment is made by credit card. 

This pertains to Grazing Tables that are 2 or more "Feast" size boards. Cancellations must be made 48 hours in advance to event date. A full refund will be issued if payment is made by check. A full refund, minus the 2% transaction fee, will be issued if the payment is made by credit card. Cancellations made with 24 hours of event, 70% of the total order amount will be refunded.

Your credit card will be charged at the time of checkout for the full listed price of your club.

You can choose ASAP, NEXT MONTH, and OTHER options at the club page.

If ASAP was selected - your first club box will be shipped ASAP depending on availability and shipping schedule.

All other monthly club shipments will be shipped the 1st or 3d Tuesday of each month depending on the day of month of your club purchase. We will try to ensure that your club shipments are shipped evenly across your subscription period (approximately once a month).

You will receive an email notification of upcoming shipment and will have up to 24 hours to contact us if you want to delay or reschedule shipment.

If we don't hear from you within that period then we ship the club box as scheduled.

We carefully selected the contents of the Cheese & Charcuterie Club shipment for optimal freshness and quality to vary the assortment month to month. At this time we are not able to offer customization of club contents. 

We are continually working to improve our subscription fulfillment system and we request that you reach out to us directly regarding combining shipments of products added to a club order.

Yes! We can reschedule your shipping day as needed. Please contact us directly at info@curedandcultivated.com