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Frequently Asked Questions
Shipping, Pick up, and Delivery
No, we don't. We ship to Continental USA (48 states).
Here is our breakdown of shipping cost
We want to be sure that your order (especially perishable) arrives before weekend so we ship only on certain days:
California shipments: Monday-Thursday.
Outside CA shipments: Monday - Wednesday.
Note that the shipping method (for example, overnight) doesn't mean that your order will be processed and shipped on the same day you placed the order. Generally, allow us at least one day for processing your order.
Any US federal holidays may affect the shipment as we try to be sure that your order doesn't travel for too long.
Saturday delivery is not available at the moment.
We ship perishable items in thermo-insulated cardboard boxes with recyclable ice packs to insure that you food items arrive in good shape.
All cheeses we slice to order and wrap in cheese paper as we want you to enjoy original flavor of cheese - not damaged by vacuum or plastic.
All meats which require slicing we slice to order and lay it out on wax paper (deli-style) so it is easy to separate slices. Then we pack it in a plastic pouch with nitrogen purge (again, to make it easy to separate pieces we don't vacuum the meats).
SHIPPING DAYS
CA shipments: Monday-Thursday.
Outside CA shipments: Monday - Wednesday.
Any federal holidays within the United States may delay the shipment. If, for any reason, your order will be delayed, we will notify you via e-mail.
SHIPPING METHOD
We ship all packages via UPS. We choose the shipping method which doesn't exceed 2 business days.
Default shipping methods:
California - UPS Ground (usually overnight).
West Coast (except California), Arizona, Nevada - UPS Ground (usually 2 day transit).
Central and East Coast - UPS 2 Day Air (usually 2 day transit).
Once an order is shipped, you will be e-mailed a tracking number. We insulate and ship our products with frozen gel packs and dry ice to prevent spoilage.
SHIPPING ADDRESS
We ship to the address you provide. Please, make sure that your billing address and shipping addresses you have entered are correct. Incorrect shipping addresses result in delayed deliveries which are crucial for perishable foods. We are not responsible for delayed deliveries due to the wrong address. We are not responsible for packages that are left unattended after delivery.
PAYMENT INFORMATION
We accept credit and debit cards for online orders. We do not accept cash, checks, or money orders.
PRODUCT AVAILABILITY
Occasionally, an item that is ordered may be temporarily unavailable. We are usually able to replenish items within 3-4 days, but longer delays may occur. If an item that is ordered is unavailable, you will be e-mailed a delayed shipping notification.
Orders may be picked up at 825 Riverside Ave #5, Paso Robles CA 93446
Pickup time:
Monday - Thursday: 10 am- 4 pm
Friday: 10 am - 3 pm
Saturday: by appointment
Sunday: not available
Select PICKUP at checkout. You will receive an email notification that your order is ready for pick up.
Turn around time is approximately 24 hours. No minimum order required.
Local delivery can be requested for customers in SLO County, CA. Minimum order of $75 required for local delivery. Subject to scheduling and availability. Delivery fees vary by location:
◘ Paso Robles, Templeton, Atascadero- $10
◘ Creston - $15
◘ San Luis Obispo - $20
◘ Other cities in SLO County - Contact for quote
If you have any questions regarding your order, please contact us here
Buying a gift
If you want us to include a gift note, please submit it with your order in the order notes at checkout.
It is important that you notify the person you are getting gift for about perishable delivery. This way recipient will be expecting the gift and will be able to collect it from mail station, parcel locker or porch in timely manner and perishable goods will not go to waste.
Please, include email of the recipient. This way we will be able to notify the person about upcoming shipments and reschedule shipments if recipient is unable to accept it.
Return, Refund and Claims
Claims should be submitted within 24 hours of order receipt.
If your order was delivered defective or damaged (not suitable for consumption), you may request a refund or reship.
To request a refund, we require photo evidence (picture) of damaged item(s).
If you are approved, then your refund will be processed and a credit will be applied to your credit card or original method of payment. It may take up to 7 business days for the refund to appear in your account.
SALE ITEMS
Only full priced items may be refunded. Sale items cannot be refunded. Note that all items on sale have a short expiration date - one month or less.
By law, perishable goods such meats, cheeses, caviar, and other foods cannot be returned but you may request a refund.
Grazing Tables
We currently service San Luis Obispo County. Delivery fees vary based on location. Please contact us for a quote.
Designed for events with over 40 guests, our Grazing Tables start at $750. Our Grazing Tables are intended to serve an appetizer sized portion to each guest; we estimate roughly 8 ounces of food per person. Using this calculation, we determine the best size table for your specific event.
Please contact us for a quote.
Cancellations must be made 48 hours in advance to event date. A full refund will be issued if payment is made by check. A full refund, minus the 2% transaction fee, will be issued if the payment is made by credit card. Cancellations made with 24 hours of event, 70% of the total order amount will be refunded.
Cancellation Policy
Your online order can be canceled any time up until it is shipped. We will issue you a full refund.
We cannot cancel your order after it was shipped, consequently, no refund will be issued.
Cancellations must be made 24 hours in advance to event/delivery date. A full refund will be issued if payment is made by check. A full refund, minus the 4% transaction fee, will be issued if the payment is made by credit card.
Cancellations must be made 24 hours in advance. A full refund will be issued if payment is made by check. A full refund, minus the 4% transaction fee, will be issued if the payment is made by credit card.
We cannot issue refunds for monthly club subscriptions. If you need to reschedule a monthly shipment due to travel or other issues, please contact us directly: info@curedandcultivated.com
Cheese & Charcuterie Club FAQ
Your credit card will be charged at the time of checkout for the full listed price of your club.
You can choose ASAP, NEXT MONTH, and OTHER options at the club page.
If ASAP was selected - your first club box will be shipped ASAP depending on availability and shipping schedule.
Second shipment will be made approximately in four weeks from first shipment unless custom schedule is requested.
NEXT MONTH clubs are shipped on first week of the next month.
We try to ensure that your club shipments are shipped evenly across your subscription period (approximately once a month).
You will receive an email notification of upcoming shipment and will have up to 24 hours to contact us if you want to delay or reschedule shipment.
If we don't hear from you within that period then we ship the club box as scheduled.
Custom shipping schedule for clubs is available. Please submit your request in order notes. Example of custom schedule can be every second month, or specific dates if they fit our shipping schedule
We carefully selected the contents of the Cheese & Charcuterie Club shipment for optimal freshness and quality to vary the assortment month to month. At this time we are not able to offer customization of club contents.
Yes! We can reschedule your shipping day as needed. Please contact us directly at info@curedandcultivated.com
We cannot issue a refund for monthly subscriptions.